Returning an item:
Under the Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. One of the exceptions to this is when products are personalised items and custom-made items. Because all items produced by safety-padding.com all come under this category item refunds will only be offered if the product is received faulty or damaged upon delivery.
Items returned because they are damaged, defective or incorrect:
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. safety-padding.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Please email firstname.lastname@example.org or telephone +44 (0)1924 466684 to obtain a returns number which needs to be written on the outside of the parcel.
Please re-package the goods and send to the address below:-Safety-Padding.com